Content management

Podcast: How to ensure data quality for AI

We talk to Cody David of Syniti about how to ensure data quality in datasets for AI, why a ‘data-first’ attitude is key, and the quick wins an organisation can gain in data quality Continue Reading

By

• Antony Adshead, Storage Editor

7 advantages of OCR for data entry

OCR tools convert physical documents, like receipts and invoices, to machine-readable text. Advantages of this technology include improved enterprise search and customer service. Continue Reading

By

• Jordan Jones

What is a headless content management system (headless CMS)?

A headless content management system (CMS) is an application in which the content and presentation layers are decoupled, allowing for faster content creation, edits and deployments. Continue Reading

By

• Nick Barney, Technology Writer
• Rahul Awati
• Geoffrey Bock, Bock & Company

European and African tech skills programme could increase economic ties

Africa is a continent on the up, and if Europe wants to form lucrative relationships with its nations, it must have something to trade. IT skills and knowledge exchanges unlock opportunities Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

A path to better data engineering

Data engineering requires expertise in programming and data management, and now IT leaders need to include large language models in their data strategy Continue Reading

By

• Cliff Saran, Managing Editor
• Adrian Bridgwater

7 Drupal security best practices

Drupal offers advanced security features, but admins must know how to implement and configure them. Best practices include using the latest version and backing up sites. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

What is a customer journey map?

A customer journey map is a visual depiction of the stages customers go through when interacting with a company -- from buying products online to accessing customer service on the phone to airing grievances on social media. Continue Reading

By

• Nick Barney, Technology Writer
• Kinza Yasar, Technical Writer
• Erica Mixon

Skills required for data engineering success

We look at what IT leaders can do to help untangle the numerous structured and unstructured data sources that exist in a modern enterprise Continue Reading

By

• Cliff Saran, Managing Editor

Why the UK must lead on data to unlock AI’s full potential

Unless the data silos in government are addressed, the UK risks falling short of the Action Plan’s ambitious goals to lead in AI adoption Continue Reading

By

• Elena Simperl and Neil Majithia

Video marketing SEO: How to rank on search engines

Videos can improve SEO, but only if they add value to the page. Explore five tips, such as optimizing thumbnails, to help marketers create videos that improve search ranking. Continue Reading

By

• Tim Murphy

Youth activists protest Meta over mental health impacts

Protest outside Meta’s London offices marks launch of Mad Youth Campaign, an effort by activists to challenge the ways in which corporate power negatively shapes the conditions young people live under Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Can AI identify financially vulnerable people better than humans?

Research from customer experience firm Nice finds that AI can identify financially vulnerable people better than humans and offer more comfortable channels for financial problem solving Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

The top 6 OCR tools

OCR software can automate data entry to save employees' time and improve accuracy. Top tools includes ABBYY FineReader PDF, OpenText Core Capture and Tesseract OCR. Continue Reading

By

• Christine Campbell, The Alpha Content Company

EU law could usher in transformative change to digital ecosystems

The EU’s Digital Fairness Act aims to end exploitative practices online and enhance consumer protection, but civil society groups say it must address the power and information asymmetries between users and tech firms Continue Reading

By

• Adele Zeynep Walton

What is GPT-3? Everything you need to know

GPT-3, or the third-generation Generative Pre-trained Transformer, is a neural network machine learning model trained using internet data to generate any type of text. Continue Reading

By

• Nick Barney, Technology Writer
• Ben Lutkevich, Site Editor
• Ronald Schmelzer, Cognilytica

UK eVisa system problems persist despite repeated warnings

Travellers are already having issues boarding UK-bound flights, while refugees have been left with no way to prove their immigration status in the UK, just two weeks after the Home Office transitioned to electronic visas Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

How Microsoft uses AI for RFP management

Microsoft's proposal team implemented Responsive's GenAI tool to automate RFPs. The tool can quickly create first drafts, but it still requires human editing. Continue Reading

By

• Tim Murphy

The pros and cons of Drupal

Drupal is a highly customizable and scalable CMS, which makes it suitable for large organizations. Yet, inexperienced admins often struggle with its steep learning curve. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

Can the UK government achieve its ambition to become an AI powerhouse?

The artificial intelligence opportunities action plan has been largely well received, but there are plenty of questions about how it will be achieved, particularly when it comes to public sector funding. Continue Reading

Get set for interfaces that know what you’re doing before you do

This is a guest blogpost by John Bates, CEO of SER Group, a European-based enterprise content management vendor. User interfaces have come a long way from the days of green screens — but the way we ... Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

Drupal vs. WordPress vs. Joomla: What's the difference?

Drupal supports extensive customization but has a steep learning curve. On the other hand, WordPress and Joomla are more user-friendly but lack flexibility. Continue Reading

By

• Jordan Jones

Can UK government achieve ambition to become AI powerhouse?

The artificial intelligence opportunities action plan has been largely well received, but there are plenty of questions about how it will be achieved Continue Reading

By

• Cliff Saran, Managing Editor

The top 5 content management trends in 2025

AI technology continues to shape the content management market. It underpins top trends in 2025, like generative AI, agentic AI and predictive analytics. Continue Reading

By

• Tim Murphy

Ofcom publishes Illegal Harms Codes of Practice

The codes of practice and guidance from Ofcom outline the steps online services providers can take to protect their users from illegal harms Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

How to choose the best Markdown editor for your use case

A dedicated authoring tool helps writers take full advantage of Markdown. Find one that supports your development projects, documentation tasks or even daily writing objectives. Continue Reading

By

• Damon Garn, Cogspinner Coaction

Power Pages vs. Power Apps: What's the difference?

Power Pages creates custom websites and portals for different audiences and vendors, while Power Apps specializes in in-house app creation to meet an organization's needs. Continue Reading

By

• Zaida Marston

Interview: Dave Moyes, information and digital systems partner, SimpsonHaugh Architects

Architecture relies on creativity, innovation and design – and increasingly, it is data-driven, digital and about to be shaken up by the growth of AI Continue Reading

By

• Mark Samuels

Post Office senior leadership warned of IT project data safeguarding risk

Post Office board members and senior executives have been made aware of the risk to data related to its ill-fated Horizon system replacement project Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

What is a recommendation engine?

A recommendation engine is a system that gives customers recommendations based on their behavior patterns and similarities to people who might have shared preferences. Continue Reading

By

• Cameron Hashemi-Pour, Former Site Editor
• Nick Barney, Technology Writer

Interview: The importance of building a data foundation

We speak to Terren Peterson, Capital One’s vice-president of engineering, about how data pipelines and platforms are essential for AI success Continue Reading

By

• Cliff Saran, Managing Editor

Swedish authorities urged to discontinue AI welfare system

Amnesty International is calling on Sweden’s social insurance agency to immediately discontinue its machine learning-based welfare system, following an investigation by Lighthouse Reports and Svenska Dagbladet that found it to be discriminatory Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Cloud data lakes: Where do they fit and what are their benefits?

We look at cloud data lakes, what they are, where they fit in the data management lifecycle, their benefits and the key providers in the hyperscaler clouds Continue Reading

By

• Stephen Pritchard

ORG urges ICO to revise public sector enforcement approach

The Open Rights Group is urging the Information Commissioner’s Office to revise its light touch approach to public sector data protection issues, arguing that its experimental policy of limiting its enforcement actions to reprimands and notices, rather issuing fines, is allowing bad practices to continue largely unabated Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Government issues strategic priorities for online safety regulator Ofcom

Technology secretary Peter Kyle sets out the government’s strategic priorities for how Ofcom should approach regulating online safety, including embedding safety by design and supporting innovation in technologies to help protect people online Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Post Office project taking control of Horizon data from Fujitsu as part of messy split

The Post Office will no longer rely on Fujitsu for Horizon data past and present once cloud migration project is complete, in a major uncoupling of the 30-year relationship Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Police cloud project raises data protection concerns despite legal reforms

Ongoing data protection issues with the use of hyperscale public cloud infrastructure by UK police could complicate the ambitions of nine forces to move their common records management system into the cloud Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Data classification: What, why and who provides it

You need to know where your data is, what it is, its governance requirements and relationship to the rest of your data. We look at data classification and how AI can help Continue Reading

By

• Stephen Pritchard

How Formula One works with AWS to drive data insights

We speak to Formula One's lead cloud architect, Ryan Kirk, and AWS about a partnership that strives to deliver data for greater fan engagement Continue Reading

By

• Cliff Saran, Managing Editor

Top 5 free and open source ECM software

For small businesses that lack significant budgets, these five free and open source ECM systems can help organize digital content and improve employee productivity. Continue Reading

By

• Christine Campbell, The Alpha Content Company

Dell CTO: Enterprise AI poised to take off in 2025

After a period of experimentation, the building blocks are in place for wider enterprise adoption of AI, says Dell Technologies’ global CTO, John Roese Continue Reading

By

• Aaron Tan, TechTarget

Labour’s 10-year health service plan will open up data sharing

To save the health service, Labour is focusing on bolstering the NHS app and enabling greater sharing of patient records in England Continue Reading

By

• Cliff Saran, Managing Editor

What is information rights management (IRM)?

Information rights management (IRM) is a discipline that involves managing, controlling and securing content from unwanted access. Continue Reading

By

• Paul Kirvan
• Lauren Horwitz, Cisco

What is records management?

Records management is the supervision and administration of digital or paper records, regardless of format. Continue Reading

By

• Paul Kirvan

OCR vs. IDP: What's the difference?

OCR and IDP both extract text from images, but IDP can analyze a text's meaning. Explore the key differences between these related but distinct technologies. Continue Reading

By

• Tim Murphy

How to create a knowledge-sharing culture

With more access to knowledge across an organization, employees are more collaborative, more engaged and better performing -- and are eager to share these skills with their peers. Continue Reading

By

• Christine Campbell, The Alpha Content Company

UK and US pledge closer working on children’s online safety

In their first agreement on the subject of children’s online safety, the UK and US governments have said they will create a new working group to boost cooperation Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

6 information governance best practices

An information governance plan ensures that an organization's content lifecycle meets compliance and business needs. Best practices can help organizations craft an effective plan. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

How to make the CMO your best friend

Chief marketing officers are more reliant than ever on their CIO colleagues - but it's a relationship that can, and should, work to their mutual benefit Continue Reading

By

• Robert Grimsey

What is a records retention schedule?

A records retention schedule is a policy that defines how long paper and electronic content must be kept and provides disposal guidelines for how those items should be discarded. Continue Reading

By

• Katie Terrell Hanna
• Paul Kirvan
• Ben Cole, Executive Editor

Are electronic signatures legally binding?

Remote and hybrid work have fast-tracked many digital initiatives, including electronically signing legal documents. But e-signatures' legal background has a long history. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

The top 7 enterprise content management certifications

These enterprise content management certifications can help business and IT professionals advance their careers and get more out of their company's content systems. Continue Reading

By

• Christine Campbell, The Alpha Content Company

NHS partners with libraries to help people access NHS App

The scheme, which will launch in October, will train librarians to support people to download and use the NHS App and NHS.uk Continue Reading

By

• Lis Evenstad

Body of tech entrepreneur Mike Lynch recovered after freak storm

The Autonomy and Darktrace co-founder is among the people who died after his luxury yacht was hit by a waterspout off the coast of Sicily Continue Reading

By

• Cliff Saran, Managing Editor

How JSR is using generative AI to drive insights

JSR Corporation has been using the Cohesity Gaia enterprise search assistant to surface insights from backups of employee mailboxes and OneDrive data Continue Reading

By

• Aaron Tan, TechTarget

Compare SharePoint 2019 vs. SharePoint Online

SharePoint 2019 and SharePoint Online have different customization capabilities, payment models and more. Organizations must consider these distinctions before selecting one. Continue Reading

By

• Laurence Hart, CGI Federal
• Reda Chouffani, Biz Technology Solutions

7 steps to migrate ECM systems to the cloud

Enterprise content management systems can become outdated, prompting a migration to cloud-based options. Follow these seven steps to ensure a smooth migration. Continue Reading

By

• Laurence Hart, CGI Federal

What is a content management system (CMS)?

A content management system (CMS) is a software application that lets users create, edit, collaborate on, publish and store digital content. Continue Reading

By

• Scott Robinson, New Era Technology
• Sarah Amsler, Senior Managing Editor
• Fred Churchville, TechTarget

Compare 10 headless CMS offerings and their key differences

Many vendors offer headless CMS capabilities to help organizations manage omnichannel web content in a central repository. The top vendors include Acquia, Adobe and Contentful. Continue Reading

By

• Geoffrey Bock, Bock & Company
• Christine Campbell, The Alpha Content Company

10 Microsoft SharePoint alternatives to consider

While SharePoint offers many capabilities, an organization may find that a different CMS or collaboration system better suits its needs. Here are some alternatives to consider. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions
• Scott Robinson, New Era Technology

Know when to use a headless CMS and when it's not worth it

Headless CMSes aren't a silver bullet for every circumstance. Evaluate four use cases for a headless CMS and four scenarios when a headless CMS isn't worth the investment. Continue Reading

By

• Geoffrey Bock, Bock & Company

5 SharePoint migration challenges and how to overcome them

A move to SharePoint Online from a legacy system can help organizations modernize their ECM strategies. Yet, customizations and poor planning often hinder implementation. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

Is headless CMS the future of content management?

As headless CMS rises in popularity, IT leaders might wonder if it's a fad or if it will permanently affect the content management industry. Learn more in this expert tip. Continue Reading

By

• Laurence Hart, CGI Federal

Sellafield whistleblower ordered to pay costs after email tampering claims

A former consultant at Sellafield has been ordered to pay costs for having ‘acted unreasonably’ in claiming the nuclear facility tampered with metadata in letters used against her in court Continue Reading

By

• Tommy Greene

An industry-wide agreement is needed to identify AI-generated content

With the UK general election coming on July 4th, there is very real concern that this election and others around the world are being influenced by artificial intelligence-powered (AI) content ... Continue Reading

By

• Cliff Saran, Managing Editor

digital marketing

Digital marketing is the promotion and marketing of goods and services to consumers through digital channels and electronic technologies. Continue Reading

By

• Alexander S. Gillis, Technical Writer and Editor
• Kinza Yasar, Technical Writer

Drilling into data to help the UK’s energy transition

In this week’s Computer Weekly, we find out how data is accelerating the UK’s energy transition to net zero. With Windows 10 support ending next year, we examine the issues around preparing to upgrade to Windows 11. And we explore the key considerations when deploying artificial intelligence infrastructure to harness its full potential. Read the issue now. Continue Reading

What to know about SharePoint 2019's end of life

As SharePoint 2019 approaches its end of life, users can expect reduced support. Migration to newer platforms like SharePoint Online can offer ongoing security and functionality. Continue Reading

By

• Jordan Jones

Knowledge management metrics: How to track KM effectiveness

Measuring knowledge management effectiveness requires quantitative and qualitative data. Metrics like the balanced scorecard method can help organizations improve their strategies. Continue Reading

By

• MIT Press
• Tim Murphy

enterprise document management (EDM)

Enterprise document management (EDM) is a strategy for overseeing an organization's paper and electronic documents so they can be easily retrieved in the event of a compliance audit or subpoena. Continue Reading

By

• Scott Robinson, New Era Technology
• Demetra Edwards, TechTarget

WikiLeaks founder Julian Assange granted appeal

Two high court judges granted WikiLeaks founder Julian Assange leave to appeal against extradition to the US after defence lawyers argued that the US had failed to give adequate assurances Continue Reading

By

• Bill Goodwin, Computer Weekly

SharePoint vs. Box: What's the difference?

SharePoint and Box both help users manage and store content. Yet, to choose the right tool, organizations should first consider their integration and security requirements. Continue Reading

By

• Christine Campbell, The Alpha Content Company

Executive interview: Adding common sense to generative AI creativity

We speak to the chief scientist at Neo4j about why graph databases should work alongside large language models to keep them in check Continue Reading

By

• Cliff Saran, Managing Editor

Ofcom publishes draft online child safety rules for tech firms

In the draft codes, Ofcom calls on technology firms to use ‘robust’ age-checking and content moderation systems to keep harmful material away from children online Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

9 SharePoint best practices

The breadth of SharePoint's features can make it a challenging tool to implement and maintain. These best practices can keep content managers on track. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

Are we ready for the era of the ‘sentient’ document?

This year is set to be the automation of documents since the invention of the printing press. Content control is key Continue Reading

By

• John Bates

Benefits and challenges of a headless CMS

Headless CMSes enable omnichannel publishing and improve front-end flexibility. Yet, these platforms can have steep learning curves and require skilled front-end developers. Continue Reading

By

• Tim Murphy

webmaster

A webmaster is someone who creates and manages the content and organization of a website, manages the computer server and technical programming aspects of a website, or does both. Continue Reading

By

• Andrew Zola

Podcast: How to prepare your data for digital transformation

We talk to Chris Gorton, EMEA managing director at Syniti, about how to prepare data for digital transformation Continue Reading

By

• Antony Adshead, Storage Editor

knowledge management (KM)

Knowledge management is the process an enterprise uses to gather, organize, share and analyze its knowledge in a way that's easily accessible to employees. Continue Reading

By

• Scott Robinson, New Era Technology
• Sarah Amsler, Senior Managing Editor

5 benefits of enterprise search

With a proper enterprise search strategy in place, organizations can improve their employees' efficiency and ensure customers have positive experiences. Continue Reading

By

• Jordan Jones

Recognising APAC’s trailblazers in digital transformation

DBS Bank and NUS were among the top industry innovators that were lauded for various transformational initiatives at the Computer Weekly Innovation Awards APAC 2024 Continue Reading

By

• Aaron Tan, TechTarget

Traditional CMS vs. headless CMS: What's the difference?

Traditional CMSes let users design websites, yet they lack the flexibility of headless systems. Differences between these tools include purpose, architecture and ease of use. Continue Reading

By

• Tim Murphy

Quickwit claims big advantage in log file search and index

When the logs are the data: Startup Quickwit claims late entrant advantage in log file search and index with bigger datasets and better analytics on reduced infrastructure Continue Reading

By

• Antony Adshead, Storage Editor

AI tapped for citizen outreach as India goes to the polls

Political parties in this year’s high-stakes elections are leveraging AI for the first time, but measures to curtail misuse must continue to evolve with the rapid developments of the technology Continue Reading

By

• Kavitha Srinivasa

What is a SharePoint document conversation?

SharePoint's document conversation features have evolved from in-document chats to Viva Engage posts. Learn what a document conversation is and how it can engage employees. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions
• Scott Robinson, New Era Technology

A local government GDS might work - but only on top of standard technology

The old debate about an equivalent of the Government Digital Service for local authorities has swung round again - but it will only ever work if it's founded on common standards and technologies Continue Reading

By

• Mark Thompson, Exeter Business School and DIGITLab

Indian large language models gain momentum

Indian LLMs trained on Indic languages are now being used by businesses and governments to better serve the needs of a diverse multilingual country Continue Reading

By

• Pratima Harigunani

6 challenges of omnichannel marketing

When marketers use omnichannel strategies to engage customers across touchpoints, they often face challenges with personalization, campaign tracking and brand consistency. Continue Reading

By

• Tim Murphy

Deep fake AI services on Telegram pose risk for elections

Deep fake services advertised on Telegram and other platforms pose a risk to upcoming elections in Europe, Asia and the US Continue Reading

By

• Bill Goodwin, Computer Weekly

Creative workers say livelihoods threatened by generative AI

Computer Weekly speaks with various creative workers about the impact generative artificial intelligence systems are having on their work and livelihoods Continue Reading

By

• Adele Zeynep Walton

Questions raised over NHS deletion of thousands of emails during whistleblower tribunal

NHS doctor Chris Day has won the right to challenge a tribunal ruling that found no procedural unfairness when an NHS trust deleted thousands of emails. The case that raises wider questions about the use of electronic evidence Continue Reading

By

• Tommy Greene

web content management system (WCMS)

A web content management system (WCMS) is a type of content management system (CMS) that provides an organization with a way to manage digital information on a website through creating and maintaining content without prior knowledge of web programming or markup languages. Continue Reading

By

• Scott Robinson, New Era Technology
• Demetra Edwards, TechTarget
• Karolina Kiwak

Generative AI's effect on content management systems

Generative AI's ability to create content can enhance workflow automation within a CMS. Yet, organizations must implement guardrails to ensure data privacy and content quality. Continue Reading

By

• Robert Peledie, 365Knowledge Ltd.

Executive interview: David Wong, Thomson Reuters

We speak to the chief product officer of Thomson Reuters about working with artificial intelligence and embedding Microsoft Copilot for Word Continue Reading

By

• Cliff Saran, Managing Editor

Microsoft president commits to Azure open platform for AI

Brad Smith sets out Microsoft’s ambitions to make Azure the best platform to host foundational AI models, and train and run AI applications Continue Reading

By

• Cliff Saran, Managing Editor

Sea-Lion explained: Southeast Asia’s first large language model

The Sea-Lion large language model was built to cater to the language and cultural diversity of Southeast Asia, which is currently underserved by existing models that mostly originate from the West Continue Reading

By

• Aaron Tan, TechTarget

7 benefits of Microsoft SharePoint

SharePoint offers a central repository where users can store and collaborate on business content. The tool's benefits include improved efficiency, scalability and compliance. Continue Reading

By

• Tim Murphy

What developers need to know about LLMs in the enterprise

We look at the main areas enterprise developers need to consider when building, testing and deploying enterprise applications powered by large language models Continue Reading

By

• Cliff Saran, Managing Editor
• Adrian Bridgwater

GenAI tools ‘could not exist’ if firms are made to pay copyright

AI firm Anthropic hits out at copyright lawsuit filed by music publishers, claiming the content ingested into its models falls under ‘fair use’ and that any licensing regime would be too complex and costly Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

white hat link building

White hat link building is a search engine optimization (SEO) technique for increasing the number of high-quality backlinks to a webpage. Continue Reading

By

• Robert Sheldon