IT operations management and IT support

CISOs will face growing challenges in 2025 and beyond

From Covid-19 to war in Ukraine, SolarWinds Sunburst, Kaseya, Log4j, MOVEit and more, the past five years brought cyber to mainstream attention, but what comes next? The Computer Weekly Security Think Tank looks ahead to the second half of the 2020s Continue Reading

By

• Mike Gillespie and Ellie Hurst, Advent IM

UK economy could see £600m boost through digital IDs for businesses

Government-backed organisation kicks off initiative to widen use of digital identities, in an effort to streamline financial services and cut hundreds of millions of pounds of economic crime Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Automated patch management: A proactive way to stay ahead of threats

Timely patch management should be crucial in any organisation, but too often it goes by the wayside. Automating the process may offer a path forward for hard-pressed cyber defenders Continue Reading

By

• Isla Sibanda

Swedish authorities urged to discontinue AI welfare system

Amnesty International is calling on Sweden’s social insurance agency to immediately discontinue its machine learning-based welfare system, following an investigation by Lighthouse Reports and Svenska Dagbladet that found it to be discriminatory Continue Reading

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• Sebastian Klovig Skelton, Data & ethics editor

Artificial intelligence can save UK public services – fact or fiction?

Sean Green asks whether artificial intelligence can save the UK public sector Continue Reading

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• Sean Green

Further disruption expected after latest NHS cyber attack

IT and security teams at Wirral University Teaching Hospitals NHS Trust continue to work around the clock following a major cyber incident, with services disrupted and no timeline for resolution Continue Reading

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• Alex Scroxton, Security Editor

Fears tighter Finnish immigration laws could deter IT talent

A new wave of restrictive immigration laws threatens to significantly hamper efforts by Finnish firms to recruit international IT talent Continue Reading

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• Gerard O'Dwyer

Barings Law plans to sue Microsoft and Google over AI training data

Microsoft and Google are using people’s personal data without proper consent to train artificial intelligence models, alleges Barings Law, as it prepares to launch a legal challenge against the tech giants Continue Reading

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• Sebastian Klovig Skelton, Data & ethics editor

Sellafield operator opens dedicated cyber centre

The UK’s Nuclear Decommissioning Authority has opened a cyber security centre spanning its activities across the nuclear sector Continue Reading

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• Alex Scroxton, Security Editor

Metropolitan Police officer dismissed for unlawfully accessing Sarah Everard files

Over 100 Met Police officers and staff have been investigated for accessing sensitive data related to the Sarah Everard case, leading to the dismissal of a Roads and Transport officer who accessed the information while off-duty Continue Reading

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• Sebastian Klovig Skelton, Data & ethics editor

Post Office scandal: How much deeper and wider can it get?

It took decades to expose the Post Office Horizon scandal but that effort has laid the groundwork for others to seek justice and financial redress Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Convictions of Post Office Capture system users to be reviewed by statutory body

Statutory body to look at the convictions of subpostmasters who used a pre-Horizon branch accounting system Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Government looking into third faulty Post Office IT system

The Department for Business and Trade will look into claims that a third Post Office branch system caused unexplained shortfalls that branch workers and subpostmasters were blamed for Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

IT and business leaders face big gap in understanding of data priorities

There appears to be a gap between what business leaders want to do with artificial intelligence and the IT capabilities of their organisation Continue Reading

By

• Cliff Saran, Managing Editor

BianLian cyber gang drops encryption-based ransomware

The Australian and American cyber authorities have published updated intelligence on the BianLian ransomware gang, which has undergone a rapid evolution in tactics Continue Reading

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• Alex Scroxton, Security Editor

What is autonomous AI?

Autonomous artificial intelligence (AI) is a branch of AI in which systems and tools are advanced enough to act with limited human oversight and involvement. Continue Reading

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• Cameron Hashemi-Pour, Former Site Editor

Post Office Horizon IT scandal inquiry: Three years of shocking revelations

Nearly three years of shocking revelations from the Post Office Horizon scandal inquiry Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Post Office to harness technology to automate scandal financial redress payments

Technology that could speed up financial redress for subpostmasters is being worked on in-house by the Post Office Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Microsoft Ignite: A $4m zero-day reward plus $349 thin client

A $4m cyber hackathon prize was revealed at Ignite as part of Microsoft’s latest IT security efforts, as well as a new locked-down client device called Windows 365 Link Continue Reading

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• Cliff Saran, Managing Editor

Underfunded, under pressure: We must act to support cyber teams

With almost half of cyber pros experiencing more incidents this year, security leaders say their teams are coming under increasing strain. Businesses must be more proactive approach about building a resilient, future-ready workforce Continue Reading

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• Chris Dimitriadis, ISACA

Subpostmasters hit by Post Office scandal plan to meet over 'nuclear option'

Members of campaign group Justice for Subpostmasters Alliance will discuss taking legal action in their pursuit of full, fair and final financial redress Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

AWS widening scope of MFA programme after early success

AWS reports strong take-up of multi-factor authentication among customers since making it compulsory for root users earlier this year, and plans to expand the scope of its IAM programme in spring 2025 Continue Reading

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• Alex Scroxton, Security Editor

Final report on Nats calls for improvements to contingency process

Suppliers need to be involved much sooner and a review of technical documentation is needed to speed up recovery Continue Reading

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• Cliff Saran, Managing Editor

Post Office IT boss calls for subpostmasters to judge him on his actions

Recently installed Post Office chief transformation officer tasked with replacing controversial IT system tells Computer Weekly the organisation’s leadership understands the challenges ahead Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Microsoft UAE power deal at centre of US plan for AI supremacy

Microsoft pens artificial intelligence energy deal with United Arab Emirates oil giant ADNOC Continue Reading

By

• Mark Ballard

Microsoft ramps up small language model effort

Microsoft is working with several industry sector specialist software providers to bring industry-specific AI models to its Azure AI platform Continue Reading

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• Cliff Saran, Managing Editor

Microsoft fixes 89 CVEs on penultimate Patch Tuesday of 2024

High-profile vulns in NTLM, Windows Task Scheduler, Active Directory Certificate Services and Microsoft Exchange Server should be prioritised from November’s Patch Tuesday update Continue Reading

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• Alex Scroxton, Security Editor

Zero-day exploits increasingly sought out by attackers

Threat actors increasingly favour zero-day exploits to attack their victims before patches become available, according to the NCSC and CISA, which have just published a list of the most widely used vulnerabilities of 2023 Continue Reading

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• Alex Scroxton, Security Editor

What is firmware?

Firmware is a type of software program embedded into hardware devices to help them function smoothly and effectively. Continue Reading

By

• Rahul Awati
• Ben Lutkevich, Site Editor

Strengthening cyber: Best IAM practices to combat threats

The Security Think Tank considers best practices in identity and access management and how can they be deployed to enable IT departments to combat cyber-attacks, phishing attacks and ransomware Continue Reading

By

• Andrew Peel, Scott Swalling, PA Consulting

Police cloud project raises data protection concerns despite legal reforms

Ongoing data protection issues with the use of hyperscale public cloud infrastructure by UK police could complicate the ambitions of nine forces to move their common records management system into the cloud Continue Reading

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• Sebastian Klovig Skelton, Data & ethics editor

Government announces Green Paper on future of scandal-ridden Post Office

Consultation process will enable a wide range of people to air their views on the future of the scandal-hit Post Office Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Inside Grab’s platform strategy

Grab’s group CTO talks up the super app’s platform strategy, architecture and organisational structure behind its growth across diverse Southeast Asian markets Continue Reading

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• Aaron Tan, TechTarget

Post Office wrongly used public funds to pay for legal battle

Senior civil servant’s appearance at public inquiry reveals Post Office broke spending rules when it diverted money to legal battle Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Google Cloud MFA enforcement meets with approval

Latest Google Cloud policy to enforce multifactor authentication across its user base is welcomed by security professionals Continue Reading

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• Alex Scroxton, Security Editor

AI a force multiplier for the bad guys, say cyber pros

CIISec’s annual report on the security profession finds evidence of growing concern that artificial intelligence will ultimately prove more useful to threat actors than defenders Continue Reading

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• Alex Scroxton, Security Editor

Interview: Petra Molnar, author of ‘The walls have eyes’

Refugee lawyer and author Petra Molnar speaks to Computer Weekly about the extreme violence people on the move face at borders across the world, and how increasingly hostile anti-immigrant politics is being enabled and reinforced by a ‘lucrative panopticon’ of surveillance technologies Continue Reading

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• Sebastian Klovig Skelton, Data & ethics editor

UK government launches AI assurance platform for enterprises

The platform is designed to drive demand for the UK’s artificial intelligence assurance sector and help build greater trust in the technology by helping businesses identify and mitigate a range of AI-related risks Continue Reading

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• Sebastian Klovig Skelton, Data & ethics editor

User-centric security should be core to cloud IAM practice

The Security Think Tank considers best practices in identity and access management and how can they be deployed to enable IT departments to combat cyber-attacks, phishing attacks and ransomware Continue Reading

By

• Mike Gillespie

Gartner: Avoid AI project money pit

Artificial intelligence project costs can quickly escalate, so IT leaders need to focus on the business objectives and invest appropriately Continue Reading

By

• Cliff Saran, Managing Editor

CISA looks to global collaboration as fraught US election begins

The US' CISA cyber agency has unveiled a two-year International Strategic Plan to advance collaboration and improve resilience against shared risks and threats Continue Reading

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• Alex Scroxton, Security Editor

IAM best practices for cloud environments to combat cyber attacks

The Security Think Tank considers best practices in identity and access management and how can they be deployed to enable IT departments to combat cyber-attacks, phishing attacks and ransomware Continue Reading

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• Varun Prasad, ISACA

No simple replacement for digital evidence rules, says Post Office Horizon trial judge

Judge in Post Office Horizon trial says a more flexible approach to how digital evidence is used in court cases may be required as IT complexity increases Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

EMEA businesses siphoning budgets to hit NIS2 goals

With NIS2 now in effect, European business leaders are having to divert budget from elsewhere to achieve compliance Continue Reading

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• Alex Scroxton, Security Editor

Advanced use of IT observability speeds up problem resolution

Organisations with a mature IT observability practice can resolve problems far quicker than those just starting out Continue Reading

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• Cliff Saran, Managing Editor

Warning shots fired as former subpostmasters have ‘useful’ meeting with Post Office CEO

Acting CEO meets two campaigning former subpostmasters emphasising need for their input into the Post Office’s future direction, including its branch system development Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Federation requests government investigation into third Post Office branch system

Following public anger over the Horizon scandal and the subsequent unravelling of the controversial Capture system, subpostmaster federation wants third branch IT system to be reviewed Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

ServiceNow touts Now platform as AI engine for transformation

At the ServiceNow World Forum in Melbourne, company executives touted the transformative power of AI in streamlining workflows, improving user experiences and driving business value Continue Reading

By

• Stephen Withers

Review of late evidence doesn’t change Post Office Capture system report

Conclusions reached in government-commissioned report into pre-Horizon software are unchanged after late evidence reviewed Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Philippines leaps forward in e-government with cloud-first strategy

A common infrastructure and a ‘once-only’ principle have propelled the Philippines up the UN’s E-Government Development Index, streamlining services and bolstering data sovereignty Continue Reading

By

• Ai Lei Tao

Digitisation forum launched ahead of Norway’s digital strategy

Norway's government is preparing itself for the future by establishing an advisory hub to support its digital strategies Continue Reading

By

• Gerard O'Dwyer

Applying IT observability to deliver business metrics

The complex nature of modern IT requires advanced tooling to ensure systems are running optimally. These tools can also identify business trends Continue Reading

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• Cliff Saran, Managing Editor

NCSC expands school cyber service to academies and private schools

The National Cyber Security Centre is expanding its PDNS for Schools service to encompass a wider variety of institutions up and down the UK Continue Reading

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• Alex Scroxton, Security Editor

Government launches cyber standard for local authorities

Local government bodies are being invited to take advantage of a new NCSC-derived Cyber Assessment Framework to help enhance their resilience and ward off cyber attacks Continue Reading

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• Alex Scroxton, Security Editor

How Recorded Future finds ransomware victims before they get hit

Threat intel specialists at Recorded Future have shared details of newly developed techniques they are using to disrupt Rhysida ransomware attacks before the gang even has a chance to execute them Continue Reading

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• Alex Scroxton, Security Editor

Interview: Bruno Marie-Rose, CIO, Paris 2024 Olympic and Paralympic Games

The technology chief reflects on a successful Olympic and Paralympic Games – and how what he learned as a former Olympic medallist helped him be a better IT leader Continue Reading

By

• Mark Samuels

Afas leads the way with four-day work week in the Netherlands

Dutch labour unions want a shorter working week and software company Afas is leading the way, introducing a four-day work week from 1 January 2025 Continue Reading

By

• Kim Loohuis

MoneyGram customer data breached in attack

MoneyGram confirms that customer data has been stolen in an incident that appears to have started with a social engineering attack on its IT helpdesk staff Continue Reading

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• Alex Scroxton, Security Editor

Five zero-days to be fixed on October Patch Tuesday

Stand-out vulnerabilities in Microsoft’s latest Patch Tuesday drop include problems in Microsoft Management Console and the Windows MSHTML Platform Continue Reading

By

• Alex Scroxton, Security Editor

UK Cyber Team seeks future security professionals

Young people from across the UK have a chance to represent the country in international competitions and advance their future careers in cyber security Continue Reading

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• Alex Scroxton, Security Editor

Secureworks: Ransomware takedowns didn’t put off cyber criminals

The number of active cyber criminal ransomware gangs has surged by almost a third in the space of 12 months, according to the latest intelligence from Secureworks Continue Reading

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• Alex Scroxton, Security Editor

Post Office IT transformation project was ‘set up to fail’, chairman tells inquiry

Post Office interim chairman tells Horizon public inquiry that the Post Office needs to reset New Branch IT project Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Whistleblowers call out ongoing cover-up by Post Office CEO in explosive letter

A letter from Post Office staff to MPs, statutory inquiry chair Wyn Williams and the Post Office chairman demands their intervention and an investigation into the organisation's leadership Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

NCSC celebrates eight years as Horne blows in

Outgoing NCSC interim leader Felicity Oswald shares her thoughts on the body’s work over the past eight years as she hands over the reins to incoming CEO Richard Horne Continue Reading

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• Alex Scroxton, Security Editor

Cups Linux printing bugs open door to DDoS attacks, says Akamai

The Cups Linux printing vulnerabilities disclosed at the end of September would seem to have a nasty sting in their tail, according to researchers at Akamai Continue Reading

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• Alex Scroxton, Security Editor

Rising IT talent costs shadow Sweden’s skills shortage and market reforms

Swedish businesses face challenges recruiting the right IT staff, as salary demands increase Continue Reading

By

• Gerard O'Dwyer

SOC teams falling out of love with threat detection tools

Security operations centre practitioners are fed up of being flooded with pointless alerts and many no longer have much confidence in their threat detection tools, according to a report Continue Reading

By

• Alex Scroxton, Security Editor

Post Office and Fujitsu: from blood brothers to bad blood

Former Post Office chief transformation officer’s evidence to the public inquiry reveals organisation’s strained relationship with main IT supplier Fujitsu Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Cyber UK’s quickest growing tech field, but skills gap remains

More people than ever are joining the cyber security profession in the UK, according to a report, but there is still a serious shortage even with a doubling in numbers Continue Reading

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• Alex Scroxton, Security Editor

Amazon Mechanical Turk workers suspended without explanation

A likely glitch in Amazon Payments resulted in hundreds of Mechanical Turk workers being suspended from the platform without proper explanation or pay Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Post Office spending £80,000+ a week on engineers who can’t work, as IT project burns cash

Revelation is latest evidence of the Post Office’s struggles to replace Fujitsu’s controversial Horizon software used in branches Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Cyber teams say they can’t keep up with attack volumes

Over 60% of European security pros say their teams are understaffed, and over 50% don’t have enough budget, according to data from ISACA Continue Reading

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• Alex Scroxton, Security Editor

What are ModelOps (model operations) analytics models?

ModelOps (model operations) is a holistic approach to building analytics models that can quickly progress from the lab to production. Continue Reading

By

• Nick Barney, Technology Writer
• Katie Terrell Hanna
• Corinne Bernstein

The cyber industry needs to accept it can't eliminate risk

The Computer Weekly Security Think Tank panel considers incident response in the wake of the July CrowdStrike incident, sharing their views on what CrowdStrike got wrong, what it did right, and next steps Continue Reading

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• Paul Lewis, Nominet

Investigation finds 'reasonable likelihood' Post Office Capture software caused accounting losses

An independent forensic analysis finds the predecessor to Horizon IT system was also likely to have caused shortfalls for which subpostmasters were blamed, years before the Post Office scandal Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

How to keep datacentres cool

We look at how datacentre cooling is developing, and how the right choice can increase capacity and cut costs Continue Reading

By

• Stephen Pritchard

Printing vulnerability affecting Linux distros raises alarm

Security pros need to get in front of a series of vulnerabilities affecting the Cups Linux printing service after an apparently botched disclosure process saw technical details published in advance of a patch Continue Reading

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• Alex Scroxton, Security Editor

Defaulting to open: Decoding the (very public) CrowdStrike event

The Computer Weekly Security Think Tank panel considers incident response in the wake of the July CrowdStrike incident, sharing their views on what CrowdStrike got wrong, what it did right, and next steps Continue Reading

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• Elliott Wilkes, ACDS

Subpostmasters living years with disputed but unresolved debts to the Post Office, inquiry told

Continued errors with the Horizon system mean subpostmasters have unresolved account shortfalls hanging over them for years Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

CrowdStrike apologises to US government for global mega-outage

CrowdStrike executive Adam Meyers appears before a US government committee to explain the series of errors that led directly to one of the biggest IT outages in history Continue Reading

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• Alex Scroxton, Security Editor

Splunk and Cisco integration moving apace

Splunk is rapidly integrating with Cisco’s technology to enable seamless transitions between their platforms while delivering advanced threat detection capabilities Continue Reading

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• Aaron Tan, TechTarget

Post Office IT procurement mess saw £35m spent on air conditioner, says board member

Post Office IT procurement mistakes have wasted millions of pounds of taxpayers money, non-executive board member tells public inquiry Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Money transfer firm MoneyGram rushes to contain cyber attack

Money transfer specialist MoneyGram services remain down several days after a network outage developed into a full-blown cyber security incident Continue Reading

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• Alex Scroxton, Security Editor

Post Office IT department’s focus on chasing a discount meant botched procurement

Post Office IT team and executives slammed for rushing into tech hardware purchase while eyeing a discount Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Fujitsu faces financial challenges, with doubts over its commitment to righting Post Office wrongs

Fujitsu worker tells Computer Weekly that firm only cares about shareholders and not subpostmaster suffering Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Gartner: Mitigating security threats in AI agents

Agents represent a step-change in the use of artificial intelligence in the enterprise - as attendees at Salesforce's annual conference saw first hand this month - but do not come without their risks Continue Reading

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• Avivah Litan, Gartner

Driving IT sustainability in datacentres

Europe’s datacentre operators need to get their power report cards to comply with the European Commission’s drive to greener EU datacentres Continue Reading

By

• Joe Fay

What is an entrepreneur (entrepreneurship)?

An entrepreneur is an individual who identifies a need in the marketplace and works to fulfill it. Continue Reading

By

• Scott Robinson, New Era Technology
• Mary K. Pratt

CrowdStrike incident shows we need to rethink cyber

The Computer Weekly Security Think Tank panel considers incident response in the wake of the July CrowdStrike incident, sharing their views on what CrowdStrike got wrong, what it did right, and next steps Continue Reading

By

• Mike Gillespie

NCSC exposes Chinese company running malicious Mirai botnet

The NCSC and its Five Eyes allies have published details of the activities of a China-based cyber security company that is operating a Mirai IoT botnet in the service of government-backed intrusions Continue Reading

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• Alex Scroxton, Security Editor

Third of enterprises to automate majority of network activities by 2026

Research shows infrastructure and operations leaders increasingly looking to AI-based analytics and augmented decision-making to improve operational resilience and responsiveness Continue Reading

By

• Joe O’Halloran, Computer Weekly

What is ITIL? A guide to the IT Infrastructure Library

ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance and overall lifecycle of IT services within a business. Continue Reading

By

• Cameron Hashemi-Pour, Former Site Editor
• Stephen J. Bigelow, Senior Technology Editor
• James Montgomery, Senior Features Editor

What is an IT service catalog?

An IT service catalog is a list of information technology resources and offerings available from the IT service provider within an organization. Continue Reading

By

• Katie Terrell Hanna
• Mary K. Pratt
• Linda Tucci, Industry Editor -- CIO/IT Strategy

Salesforce’s agentic AI platform to transform business automation

CRM giant’s Agentforce lets organisations build and deploy autonomous agents to automate business processes through advanced learning and data integration Continue Reading

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• Aaron Tan, TechTarget

Barclays takes on more GreenLake

Barclays has ramped up its HPE-powered private cloud, as it continues to modernise IT and reduce its carbon footprint Continue Reading

By

• Cliff Saran, Managing Editor

Automation driving SD-WAN optimisation

AIOps is being deployed to help manage highly distributed enterprise networking configurations Continue Reading

By

• Cliff Saran, Managing Editor

Government receives report on second controversial Post Office IT system

Former subpostmasters suffered as a result of unexplained accounting shortfalls which they believe were caused by errors in Post Office Capture software, used before the controversial Horizon system Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Mphasis expands UK roots with leap into quantum computing

Indian heritage software development services supplier opens London hub to help customers integrate the latest technologies into their business plans Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Mainframe teams turn to AI for modernisation gains

Given the skills crisis, generative artificial intelligence may offer a way for IT and business leaders to modernise their mainframe environments Continue Reading

By

• Cliff Saran, Managing Editor

Datacentres granted critical national infrastructure status

The global IT outage caused by CrowdStrike has shown why keeping datacentres secure and safe is critical to the UK Continue Reading

By

• Cliff Saran, Managing Editor